Support Tickets

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Support Tickets

Manage company support requests, assignments, replies, escalations, technical issues, and ticket resolution.

New Tickets

12

Awaiting first review

Open Tickets

34

Active support requests

In Progress

18

Being handled

Waiting Customer

9

Customer response needed

Escalated

6

Technical review

Resolved This Week

42

Completed tickets

Ticket Queue

Review company support tickets, assign staff, reply, escalate, resolve, or close.

TicketCompanyPriorityStatusAssigned ToLast ReplyTechnical AreaActions
Alpha Security ServicesHighOpenSupport Team A12 min agoWalkie-Talkie / Recording
Guardian Protection Ltd.MediumIn ProgressSupport Team B35 min agoStorage
Atlas Security GroupMediumIn ProgressEmma Carter1 hour agoUser Access
Fortify SecurityHighWaiting for CustomerDaniel Brooks3 hours agoBilling
Shield SolutionsLowNewUnassigned—Walkie-Talkie
Alpha Security ServicesLowOpenOlivia StoneYesterdayClient Portal

Ticket details

Select a ticket from the queue to view ticket details.